Adam,
Your point is well taken. One difficulty of text-based communication is accurate identification of "tone." As many of us have seen in the online classroom, the tone of a writer is sometimes wrongly determined by the reader. You may have seen students create an altercation because of perceived tone in a posting, e-mail or request. That said, even if the tone is hostile (may be – especially if the town is hostile), it seems your approach may have the impact of reducing the hostility and moving the student toward a more productive attitude. Additionally, if there was inappropriate language,… >>>
