Diana Carolina Romero Dinas

Diana Carolina Romero Dinas

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Student-centered customer service should be a core value at your institution, driven by honesty, transparency, and accountability.

We should strive to achieve ultimate student satisfaction, building trusting relationships through:

- Aligned expectations

- Active listening

- Open and accurate communication

- Timely execution of commitments

 

As educators, we significantly influence the values and beliefs of our colleagues and students.

Ethical conduct, guided by our institution's beliefs, values, and actions, helps establish accountability and responsible conduct.

 Some key ethical principles include:

- Honesty

- Transparency

- Accountability

By upholding these principles, we can foster a positive and supportive learning environment

To avoid the consequences of noncompliance, it is essential that faculty and staff participate in training activities, review their institution's intranet, and thoroughly understand their school's policy and procedure manuals and handbooks. Additionally, familiarizing oneself with the Administrative Code of their state is crucial. The potential consequences of noncompliance and student complaints are severe, and the greatest loss is the erosion of student trust in the institution. Once lost, this trust can be irreparable, undermining students' commitment to their education and hindering their ability to achieve transformative life changes.

Misrepresentation can occur unintentionally, emphasizing the importance of diligence in communication. Before responding to a question or sharing a personal perspective, it is essential to verify the accuracy of the information and avoid using superlatives or absolute language that may be misleading. 

Institutions should ensure that they provide accurate and transparent information to prospective and current students, reducing the risk of substantial misrepresentation.

Misrepresentation can occur unintentionally, emphasizing the importance of diligence in communication. Before responding to a question or sharing a personal perspective, it is essential to verify the accuracy of the information and avoid using superlatives or absolute language that may be misleading.

I learned about the difference between disclosures and representations and the importance of understanding the difference. By providing transparent and accurate information, institutions can empower students to make informed decisions about their educational investments and career goals.

I have learned about the Triad of Regulation, which comprises different agencies that play a crucial role in shaping school policies, standards, and accreditation. Additionally, I learned that while accreditation is not mandatory for all schools, it is highly recommended for institutions seeking Title IV funding. Furthermore, the State is responsible for ensuring that instructors meet the necessary credentialing and licensure requirements.

In this module, we have learned that compliance refers to the act of adhering to laws, regulations, and policies that govern our institution. It's about following rules and procedures to avoid penalties or legal issues.

On the other hand, a culture of compliance is a mindset that permeates every aspect of our institution. It is a shared commitment to ethical behavior, transparency, and accountability. A culture of compliance encourages employees to speak up when they see something wrong, and it fosters an environment where everyone feels responsible for upholding our institution's values ​​and principles.

In essence, compliance is about doing… >>>

I agree with some of my peers. Since each state has its own set of policies that must be followed having a knowledgeable person in charge is essential to prevent any policy violations. Also, it is logical that some responsibilities would be divided. 

As a staff member of an institution, I've learned the importance of being mindful of the information we provide to students to avoid sharing misleading information. Additionally, it's crucial that we familiarize ourselves with federal regulations applicable to our institution.

In this module. I have learned that it is essential that our institutions provide students with accurate and relevant information. We should never promise or mislead students about their future career prospects. Instead, we can encourage them to complete their studies and pursue further education. It is crucial that students understand every detail of the paperwork involved and the significance of making a commitment. By providing complete and accurate information, we enable students to make informed decisions about their future careers.

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