Divine Smith

Dont fear challenges, address the challeges by clarifying, using empathy, using your tools and confirm the issues. Always give facts and benefits of enrolling in the program. Know your prospect and your product. 

Listening is really critical in building a relationship with your students. Students wants to be heard and they are seeking for understanding and solutions to their challenges. Every student have a unique situation so make sure to repeat, rephrase and reflect on the information they are giving you.

Ethical enrollment process requires developing a relationship, informed assessments, mutual goals and objectives, and implementation. It is also important to check in with your prospective students to continue the relationship and to help ease anxiety. 

Every individual has a role in the team. There are 9 characteristics that were broken down to 3 roles: action oriented, people oriented and thought oriented. 

Collaboration improves relationship within the organization and it helps to achive the goal effeciently. 

Learn and understand different commnunication preferrences for each generation. 

Different generations responds to different communications differently. Beliefs and values also differ and admissions rep must be able to adapt to different generations. 

Improve the purpose of voicemails by utilizing the 4 C's: clarity, content, creativity and confidence. Rehearse messages, eliminite fillers and make sure you exude confidence. 

Objections should never be feared. outweight, clarify and weaken objections. Be persistent and always resell. 

Follow the 10 commandments of prospecting. Prepare your call to keep you on  track. Use the call components-introduction, probing, presentation and close the call. Practice makes perfect.