I learned about the importance of gathering information about the institution's programs, as well as talking with instructors and people from each education department to get more insight. Also as a best practice, using the sample chart provided, one can list the programs by the level, program title, clock and credit hours, and delivery method. In addition, I learned the importance of class participation best explain each program. Lastly, Understanding the strategic marketing plan and methods of the institution allows admissions staff to be better equipped when interacting with prospect student.