Carlos Nava

I learned that successful retention program must be built into the institution's culture rather than being the job of a department.

I learned that effective intervention is about noticing changes in student behavior and acting fast. I will apply this by providing proactive support to ensure students stay connected and engaged with their studies.

I learned that intervention is most effective when it's timely. I will apply this by treating every support ticket as a 'timely intervention' to keep the student on track and feeling supported by the school.

I learned that retention is everyone's responsibility, not just faculty. I will apply this by making sure our IT systems stay reliable so students don't have technical issues and stay enrolled.