Kelly,
Responsive listening is certainly an art. For the benefit of the forum I thought that I would share the key components of responsive listening....1. Look and Lean. This should be your posture when someone is asking a question. 2. Intend to listen. Focus on the question and questioner. Don’t let your mind wander or begin to answer the question before the person has finished. 3. Clarify. Engage the person to make sure you understand the question. 4. Rephrase. Restate the question, in your own words, to make sure you are both on the same track. 5. Read between the… >>>
