Cindy Bryant

About me

Compliance Training Author and Facilitator

Interests

education, training, regulatory affairs and reading.

Skills

compliance; management; education; student interaction

Activity

Cindy Bryant

Discussion Comment

Student Complaints

Hi Sherry, Based on the responses I have received your organization has a protocol in place to deal with student complaints. As long as everyone is aware of the procedure, complaints should be handled effectively.

Cindy Bryant

Discussion Comment

Competitive Advantages

Donna, I call this staying in your lane. :) It is better to take the positive approach and focus on your institution.

Cindy Bryant

Discussion Comment

Misrepresentation

George, I hope everyone reads your post. Any false, erroneous or misleading statement made to one student could cost an institution their Title IV eleigibility, even if it is made in error.

Cindy Bryant

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Student Access to Course Materials

John, This is a good example of customer service. Customer service is the key to retention.

Cindy Bryant

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Student Complaints

John, I totally agree. As a previous campus administrator I found that if you will take the time to sit down with the student and allow them to vent their frustration everyone wins.

Cindy Bryant

Discussion Comment

Handling Do-Not-Call Restrictions

Hi Michael, I believe this system can be very effective.

Cindy Bryant

Discussion Comment

Handling Do-Not-Call Restrictions

Renee, Very good to know that your institution has a process.

Cindy Bryant

Discussion Comment

Handling Do-Not-Call Restrictions

Hi Donna, A process can be as simple as removing the names from your database.

Cindy Bryant

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Managing Consumer Disclosures

Cheryl, This is a good idea. Are the students able to print the catalog if they choose?

Cindy Bryant

Discussion Comment

Catalog Information

Nikki, It has been my experience that many complaints are generated by a lack of understanding. Financial Aid and stipend checks can be very confusing. Sounds like you are on top of it.

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