Cindy Bryant

About me

Compliance Training Author and Facilitator

Interests

education, training, regulatory affairs and reading.

Skills

compliance; management; education; student interaction

Activity

Cindy Bryant

Discussion Comment

Catalog Information

Chuck, Many students fall victim to failing to plan. It is good to have someone to assist them with their academic career.

Cindy Bryant

Discussion Comment

Catalog Information

Harmony, Transferring credits has always been a "hot" topic. You could also encourage the prospective student to contact the institution of interest regarding their transfer credit polcy.

Cindy Bryant

Discussion Comment

Misrepresentation

John, The guidance provided by your institution was created to keep associates operating in a compliant environment.

Cindy Bryant

Discussion Comment

Eliciting Student Referrals

David, Referrals come easily in an institution where the satisfaction is high.

Cindy Bryant

Discussion Comment

Student Complaints

Lori, When a student files a complaint does your institution document the complaint and resolution?

Cindy Bryant

Discussion Comment

Student Complaints

Deondra, Listening is a valuable skill. Many complaints are resolved through active listening and clear understanding.

Cindy Bryant

Discussion Comment

Student Complaints

Chuck, There will always be a select few that are only satisfied by going to the top echelon. What is most important is that the majority understand the procedures and the follow up is thorough and concise.

Cindy Bryant

Discussion Comment

Handling Do-Not-Call Restrictions

Edward, As mentioned in a previous post, the DNC rules cite that you may call that person for up to 3 months after the last inquiry or application. The question is, does a recorded message equate to request to discontinue contact? The rules do not expressly cover this particular activity therefore, you should discuss this with your supervisor or compliance officer.

Cindy Bryant

Discussion Comment

Media Influence

Lori, Your company is on track!