Cindy Bryant

Discussion Comment

Kathleen, Hi! If you are an instructor, you are entitled to call the student, due to the fact that you have a contract (enrollment agreement) with them. Cindy Bryant

Cindy Bryant

Discussion Comment

Student Complaints

Elizabeth, Hi, I am happy to clarify my response to your forum comment. Students must be given accurate information in the beginning to set the proper expectations for what your department can and cannot do for the student. If the proper expectations are not set early on the student may have unrealistic expectations of how career services can best help them succeed. They may expect that you will be able to provide them with a new job, which is not the case, they must be willing to do the majority of the work and you are there to support there… >>>

Cindy Bryant

Discussion Comment

Misrepresentation

Cynthia, Sometimes organizations fail to see the impact that they have on the students goals and dreams. It is nice to know that Delta employees understand the importance of their role in a students success. Cindy Bryant

Cindy Bryant

Discussion Comment

Regulatory Influences on Performance

Robert, Thank you for sharing. Employees have an dual responsibility to the student and the school. It is very important to align your responses with those of the school. Cindy Bryant

Cindy Bryant

Discussion Comment

Student Access to Course Materials

David, It is fantastic that you have a formed a relationship with your representative. It is even more important that you have a back-up plan. Great job! Cindy Bryant

Cindy Bryant

Discussion Comment

Ethical Practices

Barrie, Hi! Thank you for sharing your ethical principles. I am sure if these are practiced daily the students are able to build trust in their relationship with the instructor and the school. Cindy Bryant

Cindy Bryant

Discussion Comment

Student Complaints

Alexander, Welcome to the forum. Posting a visual diagram of how to resolve complaints indicates that you take your student's feedback clearly and that you take the protocol seriously. Bravo! Cindy Bryant

Cindy Bryant

Discussion Comment

Program Integrity's impact on Student Retention.

Mitchell, Student satisfaction is an important factor in student retention. The first step to understanding retention or attrition is to better understand the students reason for leaving. This can be done a variety of ways: 1)Document student concerns in your system, this way you have a log that indicates the problems the student was having prior to leaving 2) Anonymously survey students who have left, they will be more forthright if they know that their name will not be mentioned and 3) Conduct thorough exit interviews, having a face to face meeting with the student sometimes reveals the issues that… >>>

Cindy Bryant

Discussion Comment

online training

@tomtoes :

I am happy that you enjoy the format of the courses. At MaxKnowledge we believe effective employee training should be tailored to the needs of participants. We believe training should be linked to individual performance objectives with the ultimate goal of enhancing institutional effectiveness and student outcomes.

We have over 60 expert training facilitators behind our online courses who are available to answer questions and moderate course discussions. This provides a great opportunity to learn from others.

I hope that you continue to enjoy our courses.

Cindy Bryant

Blog Comment

Great Refresher

Hi Kelly,

You stand in such a unique position, you have an understanding of what is offered as well as the restraints placed on the social service community.

Today schools are forced to be competitve. However, this does not mean that they need to spotlight their competitors shortcomings. Schools can be competitive by sharing their strengths and providing a solid education that meets the students expectations.

I would enjoy hearing the best practices for Competive Integrity from other school members as well.