GLORIA FUERTES

Students depend on clear and non confussing responses to there questions...Keep your responses clear and none confusing by overstating your responses.......your client will be grateful by your honesty and not feel pressured.

Carefully consider your responses to avoid misleading comments.  Students must be made aware of correct explanations to make the enrollment process pleasant and completely understood.

The guarantee of a job puts the school in a very delicate position.  Some people love the profession they are entering but are not quite as good at it as they would like to be...if they cannot find a position .... the school can be sued for not complying with their guarantee.  

Referring the person to check prices, etc. on the web site, would give them generalized information without delving into specifics without the opportunity of speaking face to face and taking the school tour and explain the program in depth.

Giving an off the cuff response to that question can cause the loss of a student.  Give a generalized answer as best as you can and tell them you would be more than happy the give them a complete breakdown when they come for more information.

Communication with the other school is mandatory.  You cannot offer advise to the student in regards to this section.