William Dindy

Effective borrower education is more than just entrance and exit counseling. We should use every contact with students as an opportunity to review their rights and responsibilities. 

Obtaining frequent contact information updates is very important, especially given the transient nature of our students, and the tendency to frequently change cell phone numbers and email addresses. This is a constant struggle at our institution. 

Various learning styles should be taken into consideration when developing and delivering financial aid presentations. 

It is important for all departments to understand that financial aid should be considered as part of all decisions to develop, revise or rescind policies, procedures and programs.

Knowing the most common and costly findings is helpful in developing an internal audit program for the institution that puts emphasis on those areas. 

We have a tendency to call ED to answer difficult questions. We assume that they are the experts. If we receive bad information from an inexperienced staff member and do something incorrectly, WE are at fault. It is better to learn to interpret the regulations on our own as we are ultimately responsible for our decisions and actions. Seeking guidance is fine, but should not be the sole basis for making difficult decisions. 

The sanctions for noncompliance are severe and can land you behind bars. This should be taken very seriously.

The sanctions listed should certainly be a deterrent for anyone who knowingly or willingly commits a violation. 

It was very helpful to review the program review triggers. I wasn't aware that withdrawal rates could trigger a program review.

I was unaware, until now, that there is a new R2T4 process related to programs taught in modules.