Amy Matney

Amy Matney

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Active listening plays a crucial role in the success of both the student and yourself. 

Be aware of my body langauage, reflect on my interations. and clarify if I have questions.

It's so important to understand the difference between empathy and sympathy. 

 

Because I feel confident with in person and phone communication, I tend to prepare less. However, when using email to communicate, I tend to do more preparation. This module is a great reminder to prepare for all forms of communication.

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