In terms of behavior, conflict, and attrition management, I learned that consistency, clear expectations, and early intervention are key. Most issues can be reduced when students understand the rules, feel supported, and know the instructor is actively engaged.
I plan to apply this by addressing small concerns early before they become bigger problems, communicating clearly and respectfully, and reaching out quickly when a student starts to disengage. Building relationships and showing students I care about their success can also help reduce conflict and improve retention.