Paulette Reynolds

This training was a little long but very rewarding. My best practice is to Master the details of every degree program, financial aid option, and campus resource to answer objections on the spot. My action plan is to create a daily routine that works for me.

I gained a better understanding of Fair Consumer Practices, admissions requirements, licensure disclosures, and the importance of providing accurate information to prospective students. The course reinforced best practices that will help me maintain compliance while supporting students throughout the enrollment process.

I will shift my enrollment appointments from information control to guidance and interpretation. Our organization recently updated our enrollment presentation to reflect this same approach.