Norma Alvarado

Understanding the four Levels of communication.

Active listening can be successful if you truly desire to help and understand. When we are actively listening, you are also building trust with the student. 

The importance of listening and recapping students' goals not our goals. Reading body language and not forming opinions on what students are saying.

Asking open and ended questions, listening carefully, body language and reflecting and recapping what student has said to remind their goals. Also, we shouldn't form opinions on how a student is dressed or what the student says. Seek to understand.

I learned there is different methods of communication and identifying the most common forms of communication to help a student succeed. 

The consequences of not following the rules and regulations can seriously impact the institution, staff and students! 

The importance of reviewing program knowledge for admissions with instructors or program directors to ensure that admissions can direct the prospect in the right direction. A prospect might come in with a program desire that might not fit their needs. 

I learned the importance of reviewing the technology requirements with prospect for online programs in your institutional catalog. It is important to screen applicants carefully and reject those applicants who may not meet requirements or be able to complete their required courses. 

It is important to provide honest and truthful information regarding programs offered but also ask questions to ensure student understanding of program expectations, requirements and setting realistic expectations in order to meet their training goals. For example: clinical hours, will the student be able to arrange work hours in order to accomplish hours needed for practice? 

I learned how important it is to have a reference notebook checklist on hand and the website information links for updated policies and rules.