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Reframing Mystery Shopping

It's amazing to me how the proactive strategy of shopping your own schools can be viewed as negative by admissions personnel.  After all, there are SO many great things happening that should be celebrated.  On the occasion of an infraction...shouldn't that be viewed as a training opportunity?  Why do so many view as a GOTCHA???

As the ADOA at our campus I do not see the "GOTCHA" attitude. My team not only does well on the shopping but it is seen as a positive coaching tool by all.

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