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Although, I have not had this argument yet I am always conscience that students are customers.  On the same hand students need to be made aware that higher education is also a privilege, and not a right.  Rights are sanctioned through written laws.  Therefore, like any privilege higher education can be taken away or denied if for any chance he or she does not hold up their end of the bargain. This includes the contract they sign first day of class which outlines behavior, class assignments, and other expectations.   I go over my rules and expectations several times during the course to keep it fresh in their subconscious.   I walk a chalk line when it comes to rules and regulations. 

I also agree with Maria the student may have some underline issues that need to be explored.  And the bottom line is to equip them with knowledge to help them earn jobs in the near future. Refer the student to the on-site counselor or department head if one is available. 

T. Keith BS, MA, MA

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