I think that the communication between admissions and education is what really generates positive retention results for the school. When a rep can go into the education department and talk to them about what's up with a student, challenges that might have been expressed and obstacles to overcome the the front end and the back end (or maybe the middle end) are really collaborating together.
I love what you have to say Jean about extra training and tools for admin reps to make then like a guidance counselor. Wonderful insight.
