Creating Value for Your Customer

Public

Discussion:

Creating Value for Your Customer | Origin: RT105

Customers/students experiences are intertwined with how they are treated. It's important to remember the role us as service providers play when interacting and helping our students. This module went over ways that can help people feel more connected to the institution and to yourself as you interact. I thought touch points were a great thing to add and was a great reminder of the impact small connecting gestures can have. I plan to take this knowledge moving forward to help students feel more comfortable and connected when speaking with them.

Related Learning Opportunities

RT101 - Improving Retention through Timely Intervention

RT102 - Orientation and First Week Activities to Increase Retention

RT103 - Implementing Successful Student Retention Strategies

RT104 - Best Practices to Enhance Student Retention

RT105R - Raising the Bar to 'First-Class' Customer Service

Student Services Performance Group