Creating the Customer-Centered Organization

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Discussion:

Creating the Customer-Centered Organization | Origin: RT105

I have learned that great customer service is very important to all types of businesses. People are more likely to spread the word about negative customer service than they are about positive customer service. Also, customer service has evolved throughout the years from small family owned businesses to the huge businesses of today. People are looking for businesses to keep it personal.

Related Learning Opportunities

RT101 - Improving Retention through Timely Intervention

RT102 - Orientation and First Week Activities to Increase Retention

RT103 - Implementing Successful Student Retention Strategies

RT104 - Best Practices to Enhance Student Retention

RT105R - Raising the Bar to 'First-Class' Customer Service

Student Services Performance Group