The courses are easy to navigate, but I have become lost in the "Lounge." Having completed the lesson #ED-209, I appreciated the methods of evaluating types of advising. I also strongly identify with the concept of Adult Learner, specifically "Self-motivated" or "Self-directed learner." It has been my personal experience that the self-directed (often older) learner is the one most easy to instruct (teach). It would be (personally) impossible to study such a course and not apply many of the concepts to myself, although I believe the emphasis was obviously toward our approach to our students, whom I believe are (or should be) our customers.
I have observed what happens when a student is not regarded as a customer by an instructor or even by a director of an educational program. Students easily sense authentic and genuine caring, just as they also easily sense when a teacher or administrator does not care. Often, the outcomes of such negative regard for students is hostility and at least, very bad ratings of the school, the program, and of course, of the instructor or administrator. We teachers can all do better than that!
