The Substantial Misrepresentation module clarified that misrepresentation is "substantial" when a student could reasonably be expected to rely on its accuracy when making a major decision. The bar is lower than I initially assumed — sole reliance is not required. Reasonable reliance is enough.
This standard reframes how I think about every conversation with prospective students and families. Statements that seem casual or reassuring can carry significant weight when they shape enrollment decisions. Past performance does not guarantee future outcomes, especially regarding credit transfers, where the receiving institution makes the decision.
The competitive integrity principle was equally instructive. Even subtle comparisons with other schools, however well-intentioned, can cross into misrepresentation. The right discipline is to focus only on what our own institution can substantiate.
In my context at an Early College Center, this means specific data must replace approximations, and verifiable facts must replace assurances about outcomes outside our control. Honest precision serves students far better than confident generalities.
