The institution should have established protocols for welcoming an onsite visitor; this is for any visitor who may come to the institution and not just someone for an announced or unannounced agency visit. There should be further protocols added to the visitor policies and procedures for visitors from an outside organization, such as an accrediting or regulating agency, for both announced and unannounced visits. It important to choose the best person to be the point of contact, which may not necessarily be the campus director/president. When selecting the point of contact one must consider the individual’s knowledge of the campus and company. This individual should have personal characteristics such as good communication skills, the ability to multi-task, and professional behavior at all times. It is important that the point of contact, along with the back-up point of contact, be well informed of the institution’s policies and procedures. Also, they should have a deep knowledge of the institution’s catalog and addendums. The point of contact should not be a corporate employee’ typically the onsite visitor will want to work with a campus-level employee.
