Students are coming into Admissions already being armed with research, peer recommendations and information that they found on the school website. Guidance, support, and student advocacy are much better than persuasion, urgency or closing techniques. Enrollment is a decision made BY the student and not FOR the student. Respecting the students pace communicated trust and professionalism. Also understanding general generational preferences and tendencies is greatly helpful in understanding how they like to communicate best. This was all very good information.
