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Reply to Gail Lewis's post:Hi Gail, yes that can be a very challenging situation for you as a teacher. I belive every institution has a dedicated IT department with access to help desk that you can refer your student(s) to to seek technical help. However, if this issue is related to your student's internet access to his/her home, then there is nothing you can do except advise them to contact their internet provider, they may need to upgrade their speed or/and connection.

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