Harrison,
As difficult as it is in the fast pace of what you're doing, teaching them (as basic as it seems) to reflect on the information before making decisions about the use of the information is an incredibly important component of what you do. I believe your 'diagnosis' is very correct, but in order to "get them to THINK" you will first need to take most of them through the process in a collaborative learning exercise. Which of course, does take time – if accomplished in the right manner.
Dr. S. David Vaillancourt
