Customer Service is more than listening to and answering questions. You need to be observant of changes in the student while your communicating: face-to-face, telephone, email or text. Initiate the conversation when you see them walking down the hall looking tired or like they slept in their clothing. If they're venting close to you - take them aside and ask what's wrong. Watch for their cry for help. Reach out if they're absent. Ask their peers if they've heard from them lately. If they confide in you, ask if you can try to get them help. Pride is difficult obsticle for most students. No… >>>
