Rebecca Schirmer

Meetings should be small groups

Training in customer service is an ongoing process and standards should be in place to help guide everyone.

There is a whole experience related to customer service that is multifaceted, visual, audio and personal.

People are much more likely to share a negative experience they have with a company, making it easier to obtain a bad reputation than a good one.

Attitude toward schoolwork, students, our job, and tasks is everything!

Building confidence in students helps them to have confidence and motivation.

Understanding the students are paying customers is important as well as understanding they all come from unique backgrounds that effect their outlook on the future.

Students thrive when they are given extra attention.

Several things can be done to increase retention and one of them is a mentoring program.

Hyping up the students for graduation is a great motivating factor.