Rebecca Schirmer

Everyone needs a little motivation once in a while!

Stories are a good way to break up the lecture into manageable chunks and relate experience to the material.

My enthusiasm for the subject makes a great difference in the students enthusiasm

Every student is an individual with their own cultural and personal background which effects their learning style and needs.

We need to be as helpful as possible and attentive to model customer service as teachers.

Advising students is everyone's job but the advisor plays a huge role in motivating the student and guiding them.

Active listening is important in the teacher student relationship.

When considering students as customers, the approach is different than in other areas like retail for example.

Older students have different needs and responsibilities than younger students and different reasons for leaving as well.

We have added knowledge checks , interactives and other outside sources to our courses and I do see a difference in grades overall for the better.