Even the best employees sometime need support, direction, advice and commendation. In order for managers to deliver relevant and useful support, they need to know their staff, both as a team and individually, and treat each person as a "lifelong learner". To me that means providing staff with critiques as well as congratulations and ample opportunities for staff to participate in a wide continuum of training and support that is tailored to the team or individuals on the team. This approach should always include the team/individual in sharing what the need is for the training and hearing their feedback about… >>>

Lots of good information in the RT101 training. The big takeaway for me is that this is a "people first" approach. All of us, no exceptions, go through times of stress, self-doubt, indecision, and the inability to trust that things can change for the better. And for that person/student to be able to move through those concerns and feel empowered, often requires the support and optimism of another human being that can help to bring clarity and a renewed and more positive outlook. Each one of us at P&C can have a hand in this important retention and life process.