Company Name University of Phoenix
Dates Employed Dec 1996 – Present
Employment Duration 21 yrs
Location Tampa/St. Petersburg, Florida Area
My position oversees the following task: Provided leadership, development, and oversight operations department. These duties included; facility management (presently 3 locations), calendaring for student courses, customer service to students, staff and faculty, supervising 4 employees at 3 different locations, intrumental in arranging graduation event and any other duties as assigned. ensuring compliance with department and organizational policies and procedures, ensuring timely and accurate resolution of all escalated student issues, and being responsible for campus safety as the back-up Campus Security Authority. As a member of the leadership team, helped create a culture of teamwork that united all campus departments and engaged faculty in strategies to improve student engagement.