Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Matthew, Thank you for sharing. This way you are showing respect to both the student in your office and the caller. Dr. Jean Norris
Laura, Agreed, and excellent point! Thank you for sharing. Dr. Jean Norris
Laura, It sounds like you really care about how you communicate with your staff. Great job! Do you have any suggestions on how you can improve this communication method? Dr. Jean Norris
That's great Erin. You're right, open-ended questions tend to encourage more talking by the individual and can lead to more discovery. You mention that you tend to stick with the same questions. While there are some great questions that you will likely want to ask every prospective student, how can you customize your approach and ask more specific or customized questions? Dr. Jean Norris
It looks like you have a good mix of Gen X and Baby Boomer traits. How do you think having this mix of styles helps you in your communication with others? Dr. Jean Norris
Why guess, right? Great approach Connie and thank you for sharing. Dr. Jean Norris
Communicating that you are an available resource to your students is a good practice, whether you have met them or not. You could even go a step further and let them know your hours the next day too just in case they can't get to you today. Do you find a difference between leaving this type of message for the students you know over the students you have yet to meet? Dr. Jean Norris
You bring up a great point, changing up your messages may not only be refreshing for your prospective students but for you and your co-workers as well! Let us know how it works out for you. Thank you for your post. Dr. Jean Norris
So it looks like you have two very specific opportunities for improvement in your voice mail messages. Let us know how your new techniques work for you! Dr. Jean Norris
I'm so glad the three F's are working well for you! Thank you for your post, keep up the good work. Dr. Jean Norris

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