Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

I think you're right, there is a skill to mirroring because we still need to maintain professionalism while trying to connect with our student. Thank you for your post.

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

All great ideas Chantal, a little variety may be good. Let us know how your new tools work for you.

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

If you had to prioritize your improvement opportunities, which would you start with?

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Ian, You bring up many interesting points. I really like your 'one manages projects, but leads people' ideal. Having the right people in place is very important yet is often overlooked by organizations. They often try to lead the horse to the water but you know what they say, you can't make them drink. The combination of having the right people and effectively communicating a shared vision has the best possibility of success. Have you experienced the balance of management and leadership working together? I welcome others to share their success stories as well. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Have you ever tried smiling and sitting up or standing when making calls? I'm curious to know what you notice as a difference. Anything we can do to bring improve our energy during the call has the potential to help the communication. Let us know how it works out for you!

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

That's a great practice Chantal. When institutions have a team approach and can work together to handle inbound calls there seems to be great success. Thank you for your post!

Dr. Jean Norris

Discussion Comment

Your Communication Methods

It's great that you're asking permission to start the call. Being in tune with the receiver's tone and what's going on in the background can actually be something that can help you in the long run. If you hear something that serves as a connection you can bring that into the conversation hoping to help the person warm up. For example, if you have kids and hear kids in the background you can ask their ages to see if there is a common interest. The more confident you become in the call process, even with the less than enthusiastic students,… >>>

Dr. Jean Norris

Discussion Comment

Your Communication Methods

I'm glad the course helped to raise your awareness on communication opportunities. What can you do to conduct your calls AND capture all the information? And what did you learn during the course that can help with your voicemail messages?

Dr. Jean Norris

Discussion Comment

Communicating with Groups

It sounds like you're doing something that works. Keep up the good work!

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

It looks like you're using different methods to communicate with the visual, auditory and kinesthetic learners. Nice job! How can you incorporate more kinesthetic types of activities to help the 'doers' understand the concepts better?

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