Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Frequently Used Materials

It also helps the visual learners understand the information you're providing in a better way. What can you provide to your auditory learners?

Dr. Jean Norris

Discussion Comment

What's Your Generational Style

Wow! Having all those generations around you gives you the opportunity to practice your communication with each. You also bring up a terrific point, we don't always have to like the different generational behaviors to understand them or to be able to communicate with that generation. Awareness is the first step and then modifying our style to relate to the other generation is next. Thank you Wilhelmina.

Dr. Jean Norris

Discussion Comment

What's Your Generational Style

Congratulations! Technology is moving so fast that keeping up can be tricky. What do you find the best part of the changing technology?

Dr. Jean Norris

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Deciding to be a manager or leader

You certainly can be both. How do you know when to tap into one or the other?

Dr. Jean Norris

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Is being a leader more important?

You bring up great points, Ralph. Both are essential to success, the key is knowing when to use each 'skill' in a given situation. It's interesting how, as you noted, that good leaders are often judged on their managerial skills and that their leadership qualities aren't recognized until a complex situation arises. This is when I think we see the leader of leaders that you noted above. Thank you for your post!

Dr. Jean Norris

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Is being a leader more important?

Thank you Frank. Do you think that one is more important than another?

Dr. Jean Norris

Discussion Comment

Critical issues facing higher education

Lydia, I'm jumping up and down in my head saying, "Yes! Yes! Yes!" to your post. For too long the admissions process has remained the same, when today's student is very different than they were just a few years ago. Technology plays a big part in the change in our students, but as a result they need people to work with their mind, body and even spirit - rather than simply answering some questions, providing basic information, and enrolling them in classes. With the ratio of student to high school counselor climbing daily due to budget cuts and with adult… >>>

Dr. Jean Norris

Discussion Comment

Your Phone Personality

How has your bubbly and exciting personality impacted your calls thus far? I would imagine that most people would enjoy your approach, however when we customize our approach based on the feedback we receive from our students, whether it's spoken or not, we can build rapport with more students. Some people have a more serious personality and approach, and with those students you may need to tweak your approach to accommodate their style.

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Ian, Congratulations on the success of your team! Sometimes we get lucky and have people with great leadership skills in our ranks, but the approach you mention of choosing the right team members and developing them accordingly, is more common. I also like the ripple effect that seems to happen at your institution, I think it demonstrates that leading by example really works. Thank you very much for your post. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

That's very interesting. You bring up a valid point about how modeling positive body language allows us to be more confident in our work. The combination of mirroring and modeling has proved to be a good formula for many folks. Thanks!

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