Bill McGrath

Discussion Comment

The key is in the relationship and understanding the needs of the student

Bill McGrath

Discussion Comment

Use your resources to create the best pathway. Get to know the prospect to assist in their choices

Bill McGrath

Discussion Comment

Listening can be applied to many areas but in the admissions process you should understand the challenges and goals of the student

Bill McGrath

Discussion Comment

I learned the importance of the process and bonding with the applicant

Bill McGrath

Discussion Comment

A successful online course must use several domains including media. The structure of the course will increase the learning possibilities.

Bill McGrath

Discussion Comment

Customer service is the cornerstone of any higher education organization

Bill McGrath

Discussion Comment

Everyone has a role in a team. Each has a value as well as challenges. The key is to accept those challenges and move forward as a group

Bill McGrath

Discussion Comment

Collaboration is a teamwork approach to solve issues in the workplace but also create and reach goals

Bill McGrath

Discussion Comment

People do communicate in different ways but there are "norms" on how each generation does commuinicate

Bill McGrath

Discussion Comment

This allows the admission team to have a felxible approach to meet all dynamics of people