Mariam Hernandez

I learned about the 4 essential skills to connect with people

I learned the importance of active listening

I learned about the 5 principles of effective communication. I learned how to read common body language signals and the difference between sympathy and empathy.

I learned to identify the components of communication and the importance of body language in a conversation. I learned about the challenges and opportunities of each communication method.

I have learned the importance of using the correct terms in the admissions process and the guidelines that I must follow.