Maimoona Khan

Mystery shoppers give helpful feedback that can allow for guidance to improvement. They can also provide information on where the institution is succeeding in customer service. 

Great customer service starts from within the institution. If there are issues between staff and other internal customers, external customers will eventually sense it and may lose comfort with the establishment. Building bridges with internal customers and having open communication is crucial for optimal customer service. 

Delivering optimal customer service will drive customers to want to want to return and continue supporting your business. 

Great customer service is crucial for success of a business and that remains true for instructors when working with students. 

I enjoyed reading about the different Advanced Relational Writing Practices and how I can communicate with students better to help them know that their feelings are validated and their success is important to me also.

It is important to stay up to date with technology that can improve learning for students and ensure that students know how to use it when using different technologies. 

Online courses are helpful for those wanting to complete their degree but require more of a work/life balance. It’s important to offer the same guidance and be available for these students and understanding the characteristics of online students can help know how to teach them correctly.

It’s important to treat students with respect and lots of encouragement, especially when students feel they are behind.