Loren Kroh

Discussion Comment

Your comment about setting your expectations is an interesting one, Anthony. Do you also work to help students set their expections? Students usually don't like writing essays. How do you get them engaged with the process in a way that makes them excited about coming back the next week?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Many students have been reluctant to share contact information when they know that it might be used to track them down. How do you get them to participate?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

What do you mean that you tie final course evaluations to viewing final grades? Does this mean that students don't get their grades unless they complete the survey?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

What's covered in the student forums? Do they meet with individual sections vs an assembly format? How well do the students respond to this opportunity?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Great to hear about the focus on meeting expectations. How do your Student Services coordinators make their contact with the students?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Do any of your admissions people sit in on these reviews? Students may be pleased to see a familiar face in the classroom as they start their educational journey. Also, keeps the admissions people on point.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Walter, are you willing and able to share the four indicators that the staff monitors?

Loren Kroh

Discussion Comment

Intervention Strategies

What's a phase break, Ben? How long? Who's eligible? How often can a student do this? Is there follow up and support?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

The temperature check technique would be a good idea for all managers. Thanks, Ben.

Loren Kroh

Discussion Comment

School Commitment

That's a pretty comprehensive list, Irina. Do you track the impact of each service? Which support measures are the most heavily used?