Loren Kroh

Discussion Comment

What responsibilities do the Student Success Managers have? How is their performance evaluated? How many students do they work with? Are the students in the same program, same section? Have you seen an improvement in retention since implementing this procedure?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

I agree. Wing. What does the school hope to accomplish with the surveys? Do you have any thoughts about how to accomplish this by another means?

Loren Kroh

Discussion Comment

Intervention Strategies

Do your students comply with this process? My experience suggests that students who made the decision that they have to drop out are not interested in re-telling their story repeatedly to staff and faculty - particularly if they perceive those people to be part of the problem.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Are you confident that you get go information when students complete the survey after the class? What is their motivation to be candid? How do you get information from the ones where a post-class survey is too late [the drop outs]? It seems constant communication suggests getting information before the problem and/or while you can respond to issues.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

It's great to hear about such good communication between admissions and education. Who manages the rep training program? How often does training happen?

Loren Kroh

Discussion Comment

School Commitment

Nice touch, Isaac. How often do you do this? Do you connect with a student more than once per academic period? If you get their voice mail, do you try again at another time or simply leave a message?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

What is the response rate for the graduate survey? Do you know of changes that have been made based on the results of those surveys?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Are the students able to readily answer the question about their preferred learning style? There are simple assessments available to help them determine their preference and the relative strength of the preference that also helps them understand that there are multiple ways to connect with the material being presented.

Loren Kroh

Discussion Comment

School Commitment

Unfortunately, email and phone calls can be ignored by the recipient. Do you ever use classmates to connect with missing students?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

What method do you use to present the project results? Are the upperclassmen part of the presentation? Do the underclassmen have a chance to talk with the more advanced students?