Kevin Serra

We are all responsible for retention.

Providing counsel to students can be effective via email.

Synchronous sessions work best as one-on-one sessions

Properly presenting your credentials helps build student confidence

Students prefer the Module format

Being both a leader and manager can lead to a unique skill set

Leaders are the visionaries and managers implement that vision

High performer does not mean good manager

The motivational aspect of career services

It is important to consider the effect of the graduation ceremony on student retention