Joseph Snell

There are valid criticisms of the phrase "students as customers". One must remember that this category is different from a business customer. We provide a service, but the students are more than a financial transaction. 

There are ways for us to help with some student factors causing distress and desire to withdraw. For example, providing disability, ESL, or financial assistance.

This video contained a plethora of innovative ideas. I am especially interested in the idea of guilds as a modified small-group format

Team roles can be natural, although you may shift position within the team. Thought Oriented, Action Oriented, and People Oriented team members are all necessary for success.

Conflict is not exclusively negative when collaborating. The Principles for Effective Collaboration allow for groups to achieve their goals. 

I learned about different ideas of work fulfillment and promotion. I was aware of the communication preferences of different generations, but now I know more about how to effectively structure their workplace. 

This section helped clarify some of the characteristics I had noticed in colleagues of different ages but wasn't sure if they were a pattern. 

The first week—wherein you set expectations and build the community is vital for success. Consistency and structure are key. Your colleagues are a great resource. Collaborating with admissions staff, who already have a relationship with the student, can be very effective. 

Students are looking for faculty involvement in orientation. By introducing themselves and setting expectations for the course, faculty can ease the student's fears and impress with their credibility. 

Progressive orientations improve outcomes. Inviting student participation helps reduce fears and answer questions about the program. To reduce buyer's remorse, it is in everyone's best interest for the orientation to show planning, interactivity, and credibility.