Dayana Cordova

I learned that prevention and education are essential for building a safe, respectful campus. Awareness programs, bystander intervention, and clear communication of policies help reduce sexual and gender-based misconduct. I plan to apply this by promoting resources, encouraging dialogue, and supporting initiatives that strengthen safety and respect in our community.
 
 
 

I learned that investigations must be handled fairly, consistently, and transparently to protect everyone’s rights. I will apply this by staying impartial, following procedures, and helping foster a safe, supportive environment where due process is respected.

This module taught me how crucial it is to report incidents promptly and accurately, and to follow clear response protocols. I now understand that proper reporting promotes accountability and helps safeguard everyone by addressing issues early. Going forward, I plan to stay alert, keep thorough records, and respond in line with the outlined procedures. This approach will support responsible action and help create a safer, more supportive community.
 
 

Through the Title IX and WAVA training, I gained valuable insight into the rights, responsibilities, and protections surrounding gender equity, sexual harassment, and violence prevention, particularly within educational and institutional contexts. This understanding helps us identify inappropriate behavior, stand up for ourselves and others, and promote a safer, more respectful community. We can put this knowledge into action by staying informed about our rights, spotting warning signs, using available resources, supporting those affected, practicing consent and respect, and following appropriate procedures based on our roles within the institution.

I believe that maintaining a relationship with our students grounded in honesty and transparency is essential to the integrity of our schools. Misrepresenting our institution or enticing students under false pretenses solely for financial gain is both unethical and short-sighted. Education shapes the future of our community and society—it is not just about a fleeting moment or personal gratification. I recognize why so many organizations are dedicated to upholding the checks and balances within the higher education system. As an advocate for my students, it is crucial for me to remain professional and knowledgeable about the appropriate channels and resources… >>>

When advertising and marketing our programs to prospective students, it is essential that we strictly adhere to the regulations set forth by each state where we operate and support students. The information we provide must be clear, accurate, and truthful to ensure that we do not mislead students or unfairly earn their trust and enrollment. Like any profession, we have specific requirements and performance metrics to meet in order to succeed and maintain our positions. While these expectations can create pressure to perform, it is crucial that we uphold the highest standards of ethics and integrity in all our communications… >>>

Throughout this module, I have come to understand the critical importance of institutions offering students information that is both accurate and relevant. It is essential that we avoid making promises or providing any misleading statements about students’ future career opportunities. Instead, our role should be to motivate and support students in successfully completing their programs and considering opportunities for further education. Equally important is ensuring that students fully comprehend all aspects of the paperwork they are required to complete, as well as the seriousness of the commitments they are making. By delivering clear, comprehensive, and truthful information, we empower students… >>>

I've developed a strong understanding of the importance of legal compliance, particularly in areas that involve communication within postsecondary education—such as outreach to students, prospective students, and alumni. Through this, I’ve gained valuable insight into the differences between commercial, transactional, and informational content, which plays a critical role in maintaining compliance with Do Not Call (DNC) regulations and promoting ethical, responsible communication.

As I move forward, I’m committed to applying this knowledge by ensuring that all communications I create or manage—whether related to admissions, marketing, or student engagement—are fully compliant with relevant laws and institutional policies. I’ll pay close attention… >>>

In this module, I learned that delivering excellent customer service is essential to student satisfaction, retention, and the overall success of an educational institution. The course emphasized that everyone in the organization—not just front-line staff—plays a role in creating a positive experience for students and employers. I also learned about the Service Profit Chain, which shows how employee satisfaction leads to better service and stronger customer loyalty. The module highlighted the importance of listening to feedback, recovering from service issues effectively, and continuously improving. Most importantly, I now understand that a strong customer focus requires ongoing effort, the right attitude,… >>>

Exceptional customer service is a collective effort that involves everyone in the organization, not just those who directly interact with customers. I learned that building and sustaining a positive, student-centered culture depends on how well every team member listens, responds, and takes responsibility for their role in the customer experience.

One important lesson was the necessity of being consistent in follow-up, communication, and how complaints are handled. Every single interaction contributes to the overall perception of the institution, so it’s crucial to ensure those experiences are positive and meaningful. I also appreciated the idea of seeing complaints not as setbacks… >>>