Cheryl-Lynn Malloy

Confirmed the best way to discuss possible transferability of credits is to check with the receiving institution. 

Did not know about the variation of programmatic accreditation known as qualitative differentiation.

As career college professionals, part of a culture of compliance for all higher education involves doing the right thing for the student, even if that means the student would be better served by another school.

Once your student is enrolled, it's important to give them a heads-up that you will continue to check in with them prior to the first day of class and beyond.  Some students may not been expecting you going the extra mile to provide extra customer/student service, it gives you another chance to exceed their expectations.

As many have noted, often times your school may not be the best fit for a particular's student's needs/circumstances.  Following your student discussion all the way to that conclusion and giving them your full attention is beneficial because the student's circumstances may change in the future and because of the value you presented, they may refer friends/family who are better fits for your school.   

It's important to ask what other schools your student is also considering so you can professionally highlight the most meaningful point-of-differences to them.  Sometimes your "competition" isn't just other schools, sometimes it's the student not choosing to further their education. 

The Value Equation is a good way to take a step back and conceptualize the student's decision to graduate from your school.  While some students' perceived value may lean heavily towards Price, we can't forget the Risk and Effort parts of the equation to address with them as well.  Solid value requires discussing all three components and acting consultatively as opposed to just answering questions.

I think when you help the student fully imagine their future state of being after graduating, it may be the first time the student truly gets the full picture of how their life and the life of their family can change for the better.  Being the admissions advisor to help them realize that might really set you and your institution apart from other schools with similar sounding value propositions. 

I always knew it was important to identify different objectives and positions that can lead to conflict, but this course has helped me see how important it is to also lay out the emotions stirred up by conflict as well, and more importantly, strive to really understand everyone's emotions, not just your own.