Cindy Bryant

About me

Compliance Training Author and Facilitator

Interests

education, training, regulatory affairs and reading.

Skills

compliance; management; education; student interaction

Activity

Cindy Bryant

Discussion Comment

Student Complaints

Jeremy, WOW! This process is very detailed and thorough. How is this process communicated to the student in "layman" terms? Cindy Bryant, Facilitator

Cindy Bryant

Discussion Comment

Student Complaints

Curtis, It's great that your school has several means for reporting concerns. As you know students are usually intimidated by formal processes and have to be directed (hand held) at times. Cindy Bryant, Facilitator

Cindy Bryant

Discussion Comment

Student Complaints

Mindy, Once these reach the corporate level how are they handled? Cindy Bryant, Facilitator

Cindy Bryant

Discussion Comment

Student Complaints

Hi Donna, If you want to be able to deal effectively with complaints it is essential that you and your students understand the process. Students need to understand that it is alright to have a concern or complaint as long as they are voicing their concern appropriately. Many schools inform the student of the process but not how to approach the process. Resolving complaints is easy when trust exists. Yet many efforts at resolving complaints fail for one primary reason, namely fear. When our natural fear of losing something or not getting something we want takes over our brain, our… >>>

Cindy Bryant

Discussion Comment

Ethical Practices

Melissa, I am not sure that I understand the term "proper filters" could you eloborate? Cindy Bryant

Cindy Bryant

Discussion Comment

Ethical Practices

Dr. Richard, This is an area of opportunity for most schools. Reviewing the syllabus with the students is vital to the successful delivery of the course. Expectations should be set forth at the admissons interview, during the students academic career and prior to leaving the institution. Cindy Bryant

Cindy Bryant

Discussion Comment

Exit Interviews

Kyla, Your school did a good job of explaining your responsibilities, especially if you still remember them. Cindy Bryant

Cindy Bryant

Discussion Comment

Exit Interviews

Renee, As an FA staff member it is important that you understand what an exit interview entails. Here are the elements of an exit interview; -Difference between subsidized and unsub loans -Date when loan repayment starts -Options for forebearance and deferral and the difference between the two -Impact of default Cindy Bryant

Cindy Bryant

Discussion Comment

Ethical Practices

Marybeth, Professionalism and customer service are two areas that an organization can set itself apart from all others. If the environment is professional students are more likely to trust the organization. Cindy Bryant

Cindy Bryant

Discussion Comment

Student Complaints

Emma, Has this complaint process proven to be effective for your organization? Cindy Bryant

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