Athena Traver

From this module, I've learned that genuine connection can be made through the phone if the necessary steps are followed. 

I found it interesting that 50% of success when promoting or selling a product or service revolves around attitude, yet only 10% involves product knowledge. As someone new to the job, this actually made me more comfortable, as I have more good attitude than product knowledge at the moment.  

Now aware of the three levels of listening, I'll be more conscious of when I'm internal listening in day-to-day conversations. 

I found it fascinating that 55% of our communication is through body language, while only 38% of communication is through voice tone and 7% is through words. In my future interactions, I aim to be more mindful of my body language to improve communication.