Aimee Russell

Retention is not the responsibility of one person or one department, it is a group effort. Building relationships with students and creating a great campus environment are important factors in relation to retention. 

The best practice of talk less and listen more is important to keep in mind when interacting with students. Giving them those powerful questions and taking the time to listen to their responses will help us to understand their mindset and the situation much better, while giving students a chance to take ownership. 

Being reminded that sometimes the simplest questions can be the most powerful really spoke to me. I also like that it spoke about how engaging questions are often framed from the other person's point of view.