Ashley Hammonds

The key is trust. Trust comes from the instructor's credentials and professional experience. Conveying this to the students is important for them to entrust their education to the instructor, but trust comes to understanding. The instructor should also learn about the student's goals, experiences and more to build a relational bridge to support the weight of academic rigor, and possible admonishment. It's the old adage, "People will not care how much you know until they know how much you care".

It is important to be familiar with the CMS platform infrastructure as well as become well verse in multimedia. It's not only about the way the instructor learns, but one must also have relative perspective on how students learn today. Structuring the content goal using modules and learning assignments is key to reduce student frustrations.