Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Cameron, that's a great point. It sounds like you like to start off a conversation by building rapport and getting to know a student first. Then, you can get into the details about the school and the program. I'm curious, where do you see attitude fitting in? Dr. Jean Norris
Michael, interesting. This type of communication can help you connect with other generations. Great job. Dr. Jean Norris
Michael, thanks for sharing this. I'm curious, what about your environment helped shape this style? Dr. Jean Norris

I presented on a webinar yesterday comprised of 100's of those responsible for student retention.  When asked what role admissions played in retention, over 50% said that admissions should play a major role.  Nearly 60% of the same group believed admissions didn't have the actual training to do this in a meaningful way though. So it's tough to hold admissions accountable unless they are trained and have the proper resources.  What do you believe admission professionals need in order to truly impact student retention?

Mike, great point that product knowledge is important. I agree. I'm curious, could you tell me your thoughts on product knowledge being a part of sales skills? Dr. Jean Norris
Discussion Comment
Jessica, sure. Being proactive and reaching out to the students helps build rapport and it shows that when you say that you will call them, that you really mean it. Great job. Dr. Jean Norris
Great idea Jessica. I would love to hear how your next tour goes with the staff introductions. Dr. Jean Norris
Jessica, I love the way you re-framed this to a softer question. Let us know how this work for you. Dr. Jean Norris
Jessica, it sounds like you have a great attitude and that will certainly carry over into your interactions with others. Great job. Dr. Jean Norris
Jessica, thanks for sharing this. I love that you have a plan to improve the appearance of your desk. Keep up the good work. Dr. Jean Norris

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