Hi Jennifer,
It sounds like you have already talked with her about her attitude and work habits, correct? You may not be able to get her to be a part of the class. I would talk with her about leaving the class and enrolling in a career area that she has interest in because it is obvious that she is not interested in this area as evidenced by her behavior. In terms of her use of the phone, I would suggest that cell phones be banned from the class. I have my students put them out of site and on… >>>