Compliance is essential if a college is going to meet all of the accreditation and certification requirements.  College personnel need to be current on the latest compliance issues as they make program and course additions and revisions. This group is for college personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Describe the organizational structure at your institution. | New comment by Cindy Bryant

How do you rate your knowledge about the departments and people who work at your institution? Be specific about what you know and what you still need to learn and how you will do that.

Questions Prospective Students Have | New comment by Cindy Bryant

What kinds of questions do prospective students typically have? How will you answer these questions more effectively as a result of this course?

Enrollment Agreement Requirements | New comment by Cindy Bryant

Your state provides enrollment agreement requirements. Compare your enrollment agreement against your state agency requirements. How does your enrollment agreement match up? Discuss any differences...

Catalog Requirements | New comment by Cindy Bryant

Your state provides a list of required information to be included in catalogs. Compare your catalog against the requirements listed. How does your catalog match up? Discuss any differences with your...

Admissions Procedures | New comment by Cindy Bryant

What are the steps you need to follow when contacting and eventually enrolling a student? What kind of checklist is available to help ensure you follow each step correctly?

Student Services | New comment by Cindy Bryant

What student services are offered by your institution and how do you plan to talk about them with prospective students?

Limitations | New comment by Cindy Bryant

What surprised you as you read about language and information you can and cannot use when communicating with prospective students?

Accreditation and Regulatory Oversight | New comment by Cindy Bryant

As you learn about the regulatory agencies that oversee your institution, what did you discover that you didn't know before?

Meetings and Training | New comment by Cindy Bryant

Investigate meetings and training opportunities available for you. Which ones will you participate in and why did you make these selections?

Keeping Up with Changes | New comment by Cindy Bryant

Discuss what methods are used to keep you informed about changes at your institution that affect your job in the Admissions Department. What could make this process more effective?